All Residents, Communal Services, Hot Water

Loss of Hot Water due to a power fault overnight (1 Day)

There is no hot water this morning on the Curnock Estate because the plant (boiler room) had all tripped out signalling a power fault overnight.

More information below:


TIMELINE OF EVENTS AND UPDATES



On 27-05-2011 at 06:42, we wrote the following e-mail to the repairs team:


Dear Sir/Madam

There is no hot water on Goldthorpe building this morning.

This is the 17th day without hot water since the beginning of last December 2010.

Could you please arrange for someone to repair the boiler or any other necessary equipment?

Yours sincerely


On 27-05-2011 at 09:08, we wrote the following e-mail to the repairs team:


Dear Sir/Madam,

Could you please provide me with a Reference Number concerning the repair for the hot water issue that I have reported earlier as well as the following?

1) What was the problem?
2) Who (name of engineer or/and contractor) fix the problem?
3) Time and duration of repair.
4) List of the parts used, if any, for the repair.
5) Cost of the repair, if any.

Thanks


On 27-05-2011 at 09:51, Mr Richard Michael wrote the following e-mail to us:


Dear Resident,

I have spoken to Mr Bowcutt this morning regarding the loss of the hot water supply.

When the boiler house was checked this morning the plant had all tripped out signalling a power fault overnight.

On checking the graph this happened at approx 21.00 last night.

This may be related to the electrical storms that were around the area last night (possibly a drop or surge).

Please ensure in future that all faults are reported through the Camden contact centre or Emergency Telephone Service (out of hours) as there may be up to ten days delay if reported through e-mail. This will ensure that the fault is resolved as soon as possible.

Regards

Richard Michael
Mechanical Contract Manager

Telephone: 0207 974 2048


On 27-05-2011 at 10:10, we wrote the following e-mail to Mr Richard Michael and the repairs team:


Dear Mr Michael,

Thank you for your quick reply.

Will the housing repairs team answer the rest of the questions or do I have to ask someone else?

Please provide me with a reference number concerning this fault/repair/lack of service.

Yours sincerely


On 27-05-2011 at 10:14, Mr Richard Michael wrote the following e-mail to us:


Dear Resident,

A Work Order No is given to you when you report the fault to the Contact Centre ETS as per below.

The fault was rectified by Apollo/G D Higgins on their arrival at site this morning at no cost and no parts used.

Regards

Richard Michael
Mechanical Contract Manager

Telephone: 0207 974 2048


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