The hot water in the Goldthorpe building is lukewarm during the day and not hot enough for a shower or a bath.
We have reported the problem to Camden Council.
Please see the information below:
TIMELINE OF EVENTS AND UPDATES
On 09th October 2011 at 11:58 we wrote:
To: HousingRepairsInbox; Fox, Martin; O’Neill, Pat
Cc: Fulbrook, Julian (Councillor); curnocktra@yahoo.co.uk; Stow, John; Robinson, Roger (Councillor); Betts, Barry; Brayshaw, Peter (Councillor); Michael, Richard; Morris, Vicky;
Subject: No Hot Water on Goldthorpe – Curnock Estate (28days so far)
Dear Sir/Madam,
In the last couple of days the hot water in the Goldthorpe building, Curnock Estate, is lukewarm and not hot enough for a proper shower or bath. Could you please fix the problem as soon as possible?
Dear Mr Fox and Mr O’Neill,
Would it be possible to let me know the reasons for the continuous and unacceptable failure of your department to provide us (the residents) with hot water?
Please have in mind that the council “allowed” many leaseholders to install two, three or more shower rooms in their flats when obviously the boiler system cannot cope with the current as well as the extra demand (more info available on request).
Yours sincerely
On 09th October 2011 at 12:02 Cllr Roger Robinson wrote:
To: Dilley, Stuart
Cc: Fulbrook, Julian (Councillor); curnocktra@yahoo.co.uk <curnocktra@yahoo.co.uk>; Stow, John; Betts, Barry; Brayshaw, Peter (Councillor); Michael, Richard; Morris, Vicky;’martin/fox@camden.gov.uk’ <martin/fox@camden.gov.uk>; O’Neill, Pat; HousingRepairsInbox
Subject: RE: No Hot Water on Goldthorpe – Curnock Estate (28days so far)
Dear Stuart
This is getting ridiculous- the state of the water supplies to Curnock estate- going wrong every so often and indeed often!!
I have raised this many times and would ask if you would kindly resolve it in your usual very efficient way and advise all.
Best wishes
Roger
(Roger Robinson Cllr)
On 09th October 2011 at 20:27 Pat O’Neill wrote:
From: O’Neill, Pat [mailto:Pat.O’Neill@camden.gov.uk]
To: Robinson, Roger (Councillor); Dilley, Stuart
Cc: Fulbrook, Julian (Councillor); curnocktra@yahoo.co.uk; Stow, John; Betts, Barry; Brayshaw, Peter (Councillor); Michael, Richard; Morris, Vicky; martin/fox@camden.gov.uk; HousingRepairsInbox
Subject: Re: No Hot Water on Goldthorpe – Curnock Estate (28days so far)
Dear Cllr Robinson
Our contractors have visited site and find that boilers are functional
I will ask out staff to follow up with the Resident
We are commissioning a full independent survey of the installation to understand and deal with any techniical issues that may require attention
On 10th October 2011 at 10:01am Richard Michael wrote:
From: “Michael, Richard” <Richard.Michael@camden.gov.uk>
Date: 10 October 2011 at 10:01
Subject: RE: No Hot Water on Goldthorpe – Curnock Estate (28days so far)
Dear Resident,
I am sorry to hear that the hot water service is not reaching the intended temperature on the estate. I have been to the boiler house this morning and the stored hot water temperature has been, and still is, between 10C and 20C lower than its intended set point. It seems that following peak periods of use the temperature is dropping and taking longer than expected to recover.
I have left an Apollo supervisor in the boiler house this morning and asked that he adjusts the flow rates through the calorifier coils to try to improve the recovery rate. I have asked that following adjustments he records settings in log and returns to site later today to check on stored water temperature.
Apollo have an independent commissioning engineer attending tomorrow to check, and make adjustments as required, the primary hot water pump speeds and commissioning valves.
I am also attending tomorrow with a controls company with a view to improving the remote monitoring of this site to include gas pressures on the meter outlet pipework.
Regards
Richard Michael
Mechanical Contract Manager
Telephone: 0207 974 2048