The Intercom System of the Goldthorpe building stop working on Monday 12th December 2011. It has been reported to the Housing Repairs Team on the same day.
PSU is faulty and a new was ordered yesterday. It will take up to 7 working days!!!
Read the updates below:
UPDATES
On 12-12-2011 at 12:32am we sent the following e-mail to the repairs team:
To: housingrepairs@camden.gov.uk
Subject: Main entrance Goldghorpe Curnock estate
Dear sir/madam,
The two main entrances on the Goldthorpe building- Curnock Estste, are not working.
Could you please arrange for their repair?
Yours sincerely
On 13-12-2011 at 09:44am we sent the following e-mail to the repairs team:
To: housingrepairs@camden.gov.uk
Cc: barry.betts@camden.gov.uk
Subject: RE: Main entrance Goldghorpe Curnock estate
Dear Sir/Madam,
Is there any news concerning the repair of the main entrances in the Goldthorpe building – Curnock Estate?
Could you please provide me with a reference/job number?
Yours sincerely
On 14-12-2011 at 06:51am we sent the following e-mail to the repairs team:
To: housingrepairs@camden.gov.uk , barry.betts@camden.gov.uk
Subject: RE: Main entrances – Intercom system is faulty- Goldghorpe, Curnock estate
Dear Mr Betts,
Is there any news concerning the faulty Intercom system on the Goldthorpe building?
At the moment both main doors are open for any drug dealer/user, thief or crook who wants to do “business” inside the building.
I am looking forward for your reply as well as a reference number for this repair.
Yours sincerely
On 14-12-2011 at 11:31am we received the following e-mail from the repairs team:
From: HousingRepairsInbox@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk
Subject: RE: Main entrances – Intercom system is faulty- Goldghorpe, Curnock estate
Dear Resident,
Thank you for your emails dated 12 th , 13 th and 14 th December 2011.
An order has been raised for the lock to the refuse door (they meant Intercom System) to be repaired under reference 1265708/1 . This works order has been raised with a 24 hour priority.
If we can be of any further assistance please let us know.
If your query is of an urgent nature please contact the Housing Repairs Team on 0207 974 1212.
To provide you with the best possible service, incoming emails are handled by the team as a whole: please help us maintain standards by sending all responses to this email to housingrepairsinbox@camden.gov.uk .
Regards
Contact Camden
Telephone: 020 7974 4444
On 15-12-2011 at 19:30 we sent the following e-mail to the repairs team:
To: HousingRepairsInbox@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk , Martin.Fox@camden.gov.uk
Subject: Re: Main entrances – Intercom system is faulty- Goldghorpe, Curnock estate
Dear Sir or Madam,
The intercom system in Goldthorpe is still out of order for a fourth day. Tomorrow will be the fifth day in which all the non residents can easily enter the building from either entrance and use or sell their drugs and do other activities.
Your statement of one day priority for the repair was not true.
Could you please send us an update and make sure that the intercom is fixed before the end of this weekend?
Mr Betts,
Could you please let me know the reasons for the huge delay?
Yours sincerely
On 16-12-2011 at 12:00 we spoke to the repairs team:
Mr Amin informed us that the Lakehouse contractor attended the site yesterday. They reported that the PSU (Power Supply Unit) was faulty. A new one was ordered but it will take up to 7 working days.
On 16-12-2011 at 18:30 the intercom system was working!!