According to Mr Martin Fox (Head of Customer Assurance), the new repairs policy from Camden Council states that:
“The regulation stipulates that loss of heating and or hot water during colder months (1 November to 30 April) should be repaired within one working day, whereas loss of heating and hot water during warmer months (1 May to 31 October) should be repaired within three to seven working days“.
It is approximately 11 days if the problem is reported on a Friday afternoon!!
(2 days for the weekend + 5 working days + 2 days for the weekend + 2 working days = 11 days)
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