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There are a lot of communal and building lights that are currently not working on the whole estate. Also there are many broken glass panels. We have reported all the lighting issues to the Repairs Team under REF: 1576135/1 but nothing happened. We sent another email recently including all the other issues as well. Read the updates below: |
UPDATES
On 08-10-2013 at 11:37am we received the following email:
From: rscRFTRepairs@camden.gov.uk
To: info@curnockestate.com
Subject: FW: Report your housing repair online
Dear Resident,
Thank you for your report regarding the communal lights.
Work order 1576135/1 has been raised for the lighting contractors to attend.
They may contact you if any further information is required.
If you require any further information or update, please do not hesitate to contact on the below number.
Regards
Ketan Raichand
CSO
Telephone: 0207 974 4444
On 11-10-2013 at 14:22 we sent the following email:
From: info@curnockestate.com
To: rscrftrepairs@camden.gov.uk
Subject: RE: Work order 1576135/1
Dear Sir or Madam,
Is there any update regarding the faulty lights on the Goldthorpe building as well as on the Connisborough building?
Your team has fixed one light in Thurnscoe but none on the other two buildings mentioned above.
Yours sincerely,
CSE Group
On 16-10-2013 at 08:41am we sent the following email:
From: info@curnockestate.com
To: Amran.Ahmed@camden.gov.uk
Cc: Roger.Robinson@camden.gov.uk , rscrftrepairs@camden.gov.uk , Vicky.Morris@camden.gov.uk
Subject: Curnock Estate in darkness and broken doors
Dear Mr Ahmed,
For the last few weeks a big part of the estate is in complete darkness due to problems with the communal lights. I have reported the problem to the repairs team ( REF: 1576135/1 – see attached email and file) but nothing has happened.
In the meantime there are more issues with lights and broken glass panels:
1) The building light on the Warmsworth next to the Pratt Street gate.
2) The ceiling light between flats 4 and 7 Goldthorpe
3) The ceiling light outside flat 2 Ravenscar
4) The glass panels on the communal stairs of the Billingley building.
5) The glass panel of the main entrance door to the Darfield building
6) Building light outside flat 1 Connisborough
7) All lights on Goldthorpe facing the Marr
The exact location of the problems has been marked on the attached map.
I would appreciate if you take some action to rectify those problems since those issues are creating more problems such as antisocial behaviour and drug dealing.
Looking forward to hear from you.
Yours sincerely,
CSE Group
http://www.curnockestate.com
On 16-10-2013 at 09:09am we received the following email:
From: Roger.Robinson@camden.gov.uk
To: Valdrin.Rexha@Camden.gov.uk , info@curnockestate.com
Cc: Amran.Ahmed@camden.gov.uk , Vicky.Morris@camden.gov.uk , carole.donnelly10@btinternet.com
Subject: FW: Curnock Estate in darkness and broken doors
URGENT
Dear Valdrin
I didn’t know these lights were not working- so now I know can you kindly arrange for these lights to be repaired as we approach winter!
I would appreciate your help as usual.
Please advise
It is a pity we ward councillors are not told of these repairs to be done.
Please advise me today. I shall be contactable on my mobile until 11am till 12..30 pm then available all day.
Best wishes
Roger
(Cllr Roger Robinson)
On 16-10-2013 at 09:43am we sent the following email:
From: info@curnockestate.com
To: Roger.Robinson@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk
Cc: Amran.Ahmed@camden.gov.uk , Vicky.Morris@camden.gov.uk
Subject: Re: FW: Curnock Estate in darkness and broken doors
Dear Cllr Robinson,
Thank you for your quick reply.
Dear Mr Rexha,
Could you please add the following issue to the previous list?
8) The main door light above the main entrance of the Goldthorpe building situated between flats 30 and 31.
Many thanks,
CSE Group
http://www.curnockestate.com
On 16-10-2013 at 08:43am the following email was sent:
From: Vicky.Morris@camden.gov.uk
To: Fraser.Valdez@camden.gov.uk
Cc: Amran.Ahmed@camden.gov.uk
Subject: FW: Curnock Estate in darkness and broken doors
Fraser could you liaise with Amran and RFT re these repairs please. Amran please advise the resident that we don’t deal with repairs directly but give him a name in RFT who are dealing with this problem.
Thanks
Vicky Morris
Ward Housing Manager
Telephone: 020 7974 4269
On 17-10-2013 at 11:24am we received the following email:
From: Fraser.Valdez@camden.gov.uk
To: Right First Time Project – rscRFTRepairs@camden.gov.uk
Cc: Amran.Ahmed@camden.gov.uk , Roger.Robinson@camden.gov.uk , Vicky.Morris@camden.gov.uk , info@curnockestate.com
Subject: FW: Curnock Estate in darkness and broken doors
Dear Right First Time,
Please can you confirm when the job (REF: 1576135/1) will take place? I have highlighted the areas in red for your information.
1) The building light on the Warmsworth next to the Pratt Street gate – The caretaker (Lloyd Ward) stated that this may be something to do with the timer system underneath Mexborough, as he had noticed all lights were working last week. The caretaker (Lloyd Ward) does not know how to operate the system.
2) The ceiling light between flats 4 and 7 Goldthorpe – The caretaker (Lloyd Ward) stated that this may be something to do with the timer system underneath Mexborough, as he had noticed all lights were working last week. The caretaker (Lloyd Ward) does not know how to operate the system.
3) The ceiling light outside flat 2 Ravenscar – The caretaker (Peter Philips) to repair
4) The glass panels on the communal stairs of the Billingley building – The caretaker (Lloyd Ward) stated that this may be something to do with the timer system underneath Mexborough, as he had noticed all lights were working last week. The caretaker (Lloyd Ward) does not know how to operate the system.
5) The glass panel of the main entrance door to the Darfield building – The caretaker (Lloyd Ward) stated that this may be something to do with the timer system underneath Mexborough, as he had noticed all lights were working last week. The caretaker (Lloyd Ward) does not know how to operate the system.
6) Building light outside flat 1 Connisborough – The caretaker (Peter Philips) stated he would report this to repairs but I have explained the repair team are already aware.
7) All lights on Goldthorpe facing the Marr – The caretaker (Peter Philips) stated that the light not working may be something to do with contractors working on the boiler system and will speak to the site supervisor.
Kind Regards
Fraser Valdez
Estate Services Supervisor
Telephone: 07917 052 391
On 17-10-2013 at 11:32am we received the following email:
From: Roger.Robinson@camden.gov.uk
To: Fraser.Valdez@camden.gov.uk , rscRFTRepairs@camden.gov.uk
Cc: Amran.Ahmed@camden.gov.uk , Vicky.Morris@camden.gov.uk , info@curnockestate.com
Subject: RE: Curnock Estate in darkness and broken doors
Dear Mr Valdez
Please keep me updated as I want all the lights up and working – it sees from the email below that it is all vague- no one knows how to operate the systems and so please can these ALL be fixed with urgency.
Please advise ,
With the autumn darkness in the late afternoon coming these lights are vital for security.
Cllr Roger Robinson
On 17-10-2013 at 12:51 we semt the following email:
From: info@curnockestate.com
To: Fraser.Valdez@camden.gov.uk , rscRFTRepairs@camden.gov.uk , Roger.Robinson@camden.gov.uk
Cc: Amran.Ahmed@camden.gov.uk , Vicky.Morris@camden.gov.uk
Subject: RE: Curnock Estate in darkness and broken doors
Dear Mr Valdez,
Please see my comments below regarding the different issues:
1) Nothing to do with the timer since the rest of the lights on that building are working fine.
2) Same as above. Also it is very upsetting when someone provides such an unprofessional response. The light between those flats is flashing and needs to be replaced. Out of the 19 lights on that communal balcony one does not work. Does every single light have a timer?
3) Thanks
4&6) I would love to hear the technical explanation of how the lights timer interacts and communicates with the broken glass panels. Does the timer break the glass with a kind of extraterrestrial powers? If someone fixes the timer will the glass panel repair itself?
You will have to excuse my sarcastic tone but the caretaker did not even bothered to read or check the problem with the glass panels. He might thought that wasting our time would be OK. On the positive side the response made us laugh a lot.
8) What about the the main door light above the main entrance of the Goldthorpe building situated between flats 30 and 31?
I would recommend the council to provide the email addresses for the caretakers and the repairs team so we can send pictures and extra information in any future requests so there is no confusion.
Looking forward to hear from you.
Yours sincerely,
CSE Group
www.curnockestate.com
On 17-10-2013 at 15:25 we received the following email:
From: Darren.Pacheco@camden.gov.uk
To: Roger.Robinson@camden.gov.uk , info@curnockestate.com
Cc: Vicky.Morris@camden.gov.uk , Amran.Ahmed@camden.gov.uk , carole.donnelly10@btinternet.com , Valdrin.Rexha@Camden.gov.uk
Subject: FW: Curnock Estate in darkness and broken doors
Dear Councillor Robinson,
Thank you for your email.
I have raised a job for all the lights to be remedied under works order 1580713/1.
Resident,
Please can I have some more information with regards to point 4. Is this a broken glass panel to a communal landing door?
Regards
Darren Pacheco
Repairs Co-ordinator RFT Camden
Telephone: 020 7974 5399 / 3525
On 17-10-2013 at 15:35 we sent the following email:
From: info@curnockestate.com
To: Roger.Robinson@camden.gov.uk , Darren.Pacheco@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Vicky.Morris@camden.gov.uk , Amran.Ahmed@camden.gov.uk
Subject: Re: FW: Curnock Estate in darkness and broken doors
Dear Mr Pacheco,
Please check the attached photo taken from Google Street view.
I marked with a red X the glass panel that is broken on the communal stairs of the Billingley building and I marked with a red rectangular the glass panel that is broken on the entrance door of the Darfield building.
I hope it helps. If I have the time I will try to take better pictures when I go home.
Yours sincerely,
CSE Group
www.curnockestate.com
On 17-10-2013 at 17:01 we received the following email:
From: Darren.Pacheco@camden.gov.uk
To: Roger.Robinson@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Vicky.Morris@camden.gov.uk , Amran.Ahmed@camden.gov.uk
Subject: RE: FW: Curnock Estate in darkness and broken doors
Thank you for the further information.
I will come back to you regarding the glass repairs in due course.
Regards
Darren Pacheco
Repairs Co-ordinator RFT Camden
Telephone: 020 7974 5399 / 3525
On 17-10-2013 at 18:30 we met with Mr Fraser Valdez, Estate Services Supervisor, on the estate.
We walked around the estate and identified more than 30 broken lights as well as other damages on the estate.
There were discussions regarding the proposed garden in front of Ravenscar building as well as bulk disposal containers.
On 28-10-2013 at 13:40 we received the following email:
From: Fraser.Valdez@camden.gov.uk
To: info@curnockestate.com
Cc: Amran.Ahmed@camden.gov.uk , Vicky.Morris@camden.gov.uk , rscRFTRepairs@camden.gov.uk , Roger.Robinson@camden.gov.uk , Julian.Duke@camden.gov.uk , Peter.Bruce@camden.gov.uk
Subject: RE: Curnock Estate in darkness and broken doors
Dear Resident,
Thank you for our recent walkabout on Curnock Estate where we looked at the issues you raised in your emails below, as well as the additional lights that were not working around the estate.
As discussed, please accept my apologies for my response to points 4 and 5, which was an error on my part. Peter Bruce, the Camden Town Team Repairs Supervisor has confirmed that our contractors will repair these glass panels (points 4 and 5) by 8 November 2013.
I can confirm that points 2, 3, 7 and 8 were rectified and I will help to ensure that points 1 and 6 are rectified as soon as possible.
I have highlighted in green the additional locations (issues) that we visited during our walkabout and that were since rectified, as well as highlighting in red those locations (issues) that are still outstanding (please see the attached for further information). Again, I will help to ensure that all outstanding issues are rectified as soon as possible.
Julian Duke, the Electrical Contract Manager in the Repairs and Improvements Team is now aware of the outstanding issues and has confirmed that we use the following lighting operating systems on Curnock Estate.
24/7 system
Timer system
Photocell system (light sensor)
In future, please feel free to send photos and additional information to rightfirsttime@camden.gov.uk (repairs team). Unfortunately, caretakers do not have email capability at this time. Instead, please feel free to send photos and additional information to me at fraser.valdez@camden.gov.uk and I can then liaise with the caretakers where necessary.
I hope the above is useful.
Kind Regards
Fraser Valdez
Estate Services Supervisor
Telephone: 07917 052 391
On 28-10-2013 at 13:56 we sent the following email:
To: Fraser.Valdez@camden.gov.uk
Cc: Peter.Bruce@camden.gov.uk , rscRFTRepairs@camden.gov.uk , Roger.Robinson@camden.gov.uk , Amran.Ahmed@camden.gov.uk , Vicky.Morris@camden.gov.uk , Julian.Duke@camden.gov.uk
Subject: RE: Curnock Estate in darkness and broken doors – THANK YOU
Dear Mr Valdez,
Thank you for your telephone update on the 21st October 2013 as well as the very detailed response below. Both of them were very useful and informative.
Yours sincerely,
CSE Group
http://www.curnockestate.com
On 11-11-2013 at 11:41 we received the following email:
From: Peter.Bruce@camden.gov.uk
To: Fraser.Valdez@camden.gov.uk
Subject: RE: Curnock Estate in darkness and broken doors
Hello Fraser
Unfortunately there was a delay in the glass panels coming in. As this is a two man job the next available date for our glazers is 27/11/13. If we have any cancellation’s I will bring this job forward.
Regards
Peter Bruce
Camden Town Team Repairs Supervisor
Telephone: 020 7974 1745
On 09-12-2013 at 14:00 we received the following information from MR Valdez:
The glass panels have now been repaired.