Thames Water may need to turn your water off

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0800 316 9800
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REALLY SORRY, we may need to turn your water off for a short time

Thames Water Customer
Goldthorpe
Camden Street
LONDON NW1 OHH

01 February 2017

Dear Customer,

I recently wrote to you about some work we needed to do in your area that could have led to low pressure or no water at all. I wanted to give you an update on that work.

Unfortunately the work was more complicated than we first thought, so we need to return on Tuesday, 07 February, 2017 to get the job done. As mentioned in our last letter, this means we may need to turn off your water supply. We’re really sorry for any inconvenience this may cause.

How you may be affected

Between 12pm and 6pm you may notice that your water supply is temporarily interrupted. I apologise in advance for any inconvenience this may cause and we’ll keep any disruption to a minimum. As our pipes are underground, we don’t always know exactly what we’ll need to do to fix the problem until we dig down to inspect the pipe. We will try and fix the issue without interrupting the supply but this is not always possible.

What you can do to prepare

Before the water is turned off you should fill a kettle and store a jug of water in the fridge so you have something to drink or cook with during the interruption. While the water is off you shouldn’t use any appliances which need water to operate, like a dishwasher or a washing machine.

After the work is completed

When the water comes back on you might notice it splutters out of the tap and looks cloudy. Don’t worry – this is caused by trapped air in the pipes. The water is perfectly safe to use and running your taps for a minute or two should clear it.

If you’re worried about anything after the work is finished, for example on the rare occasion that your water has not come back on or the pressure is low, there are some things you can check. Most properties have a tap, known as an internal stop valve, controlling the flow of water into the house. This may be located under the sink or by the front door. It’s worth checking that this tap is fully open. If this doesn’t resolve the problem then please let us know.

Contact us if you need assistance

If you need more help and advice, or you have a medical condition which means you need a constant supply of water, please call us on 0800 316 9800 Our lines are open 24 hours.

You can find further information about interruptions to your water supply and more on our website, www.thameswater.co.uk

Once again, please accept our apologies. We will finish the work as fast as we can to minimise any disruption.

Yours faithfully,

lan Noble
Head of Water Networks, Wholesale Water

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