UPDATE

18-11-2009 Charlie Kiss (Quality Support Officer) informed us that he will extend the response “due by date” to our complaint to 3rd December 2009.

26-10-2009 at 09:15 An e-mail from Helen Roy informed us that Ms Andrea Comer will log this issue as a formal complaint. The council is now dealing with our complaint at the Local resolution stage of their complaint procedure. They have asked, the Repairs Quality Team to respond to us by 20 November 2009. If any delay is likely to occur, they will contact us and let us know. Although, the response is due by the 20 November, Helen Roy has asked the Repairs Quality Team to give this matter Priority.