All Residents

Review Stage Reply for Hot Water Complaint REF:5624947

Review Stage Appeal to the Chief Executive

Thank you for your complaint form received by us yesterday. We have registered your complaint as an appeal to the Chief Executive. We are now consulting with the Housing and adult social care department.

We hope to send you a full reply before 19 January 2010. We sometimes require meetings with the people involved or complex file searches. If we do, they may delay our reply. We will let you know if any delay is likely.

Your investigating officer is currently unallocated (we will let you know soon).

Please read the attached “What happens next” guide to Review stage investigations.

If you have any questions, please phone us on 020 7974 5644.

Yours sincerely

Peter Swingler
Head of Central Complaints

Phone: 020 7974 5644
Fax: 020 7974 5589

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