All Residents, Communal Services, Hot Water

Tepid Water on Goldthorpe (1 Days) REF: 1239188/1

No Hot WaterThe hot water in the Goldthorpe building is tepid during the day and not hot enough for a shower or a bath.

We have reported the problem to Camden Council.


Please see the information below:


On 25th October 2011 at 10:00 we wrote:

Cc: , , , ,
Subject: Tepid Water in Goldthorpe – Curnock Estate

Dear Sir / Madam,

The hot water on the Goldthorpe building, Curnock Estate, was tepid this morning and not hot enough for a bath or shower. Could you please fix the problem with the hot water and provide me with a reference number for this job as well as the cause of the problem?

Yours sincerely

On 25th October 2011 at 10:26am The Housing Repairs Team informed us that:

From: HousingRepairsInbox <>
Cc: , , , , ,
Date: 25 October 2011 at 10:26
Subject: RE: Tepid Water in Goldthorpe – Curnock Estate

Dear Resident,

Thank you for your email.

An order has been issued to the contractors on reference 1239188/1 . There is no report as to the cause as yet.

If we can be of any further assistance please let us know. If you have any urgent requests please call Contact Camden on 0207 974 4444

To provide you with the best possible service, incoming emails are handled by the team as a whole: please help us maintain standards by sending all responses to this email to

Yours sincerely

Contact Camden Processing Team
Culture and Customers
Culture & Environment
London Borough of Camden

Telephone: 020 7974 4444

Roy Shaw Centre
3-5 Cressy Road
London NW3 2ND

On 25th October 2011 at 10:53am an Apollo Group employee called us.

Apollo Group (Tel: 020 742 88835) informed us via the phone that they are aware about the hot water problem and they are working on it.

On 25th October 2011 at 12:57 we called Apollo Group:

A lady from the Apollo Group Contractors informed us that there are major problems with the boiler room. The boilers heat the water and when the correct temperature is reached; they stop.

They do not know the reason but they will send more engineers on the site this afternoon. She promised to call us again later.

On 26th October 2011 at 15:02 we wrote:

Subject: RE: Tepid Water in Goldthorpe – Curnock Estate

Dear Sir/Madam,

Could you please let me know the reasons/faults that caused the loss of water yesterday on the Curnock Estate (job REF: 1239188/1)?

Yours sincerely

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