All Residents, Cold Water

Replacing London’s Victorian Water Mains

Replacing London's Victorian Water MainsThe following letter was delivered by hand this morning to all the residents of the Curnock Estate.


The original document can be found on this link.

Capital Delivery
Our ref: CAP4/ BB 960766
Name: Jim Duane
Phone: 0845 641 0011

Important Information

The Occupier
Camden Street

24 February 2012

Replacing London’s Victorian water mains – an opportunity to find out more

Dear Customer,

Optimise is working in partnership with Thames Water to replace some of the oldest water mains in your area. In doing so, we will reduce leakage and lessen the likelihood of burst mains.

We will be starting our work in your area from 12 March 2012. In order to understand any concerns and, where possible, address these before we start work, we would like to invite you to attend one of our an informal ‘drop-in’ sessions in the area where members of the project team will be available to answer any questions you may have:

Date: Monday 5 March 2012
Time: 4pm -6.30pm
Location: Junction of Phoenix Road and Charlton Street, London, NW1

Date: Tuesday 6 March 2012
Time: 4pm – 6.30pm
Location: Junction of Arlington Road and Underhill Street, London, NW1

During the works there will be an interruption to your water supply, but we will give you notice of this. We will also write to you again to tell you more about the work that will be taking place in your street.

If you need to contact us, and cannot attend either of the above sessions, please call our Customer Centre on 0845 641 0011, quoting your address and the reference number CAP4/ BB960766.The lines are always open.

Alternatively if you would like to know more about our work, please visit our website at Please accept our apologies for any inconvenience caused by this essential work.

Yours sincerely,
Jim Duane
Project Manager – Optimise
Optimise (Water) LLP is a joint venture between J Murphy and Sons, Clancy Docwra Ltd, Barhale construction pic and MWH.

Thames Water Ltd
P.O BOX 436
Customer Relations
Swindon SN38 ITU
Tel: 0845 641 0011

Registered in England and Wales No 2366623, Registered office
Clearwater Court, Vastern Road, Reading, Berks, RG1 8DB

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