All Residents, Communal Services, Hot Water

The Highest Individual Compensation (Hot Water) was £657.84

Heating Refund 2012 Under the Freedom Of Information Act we found that 34 payments have been made to tenants totalling £9,977.87. The highest individual amount awarded was £657.84. Average compensation of £282.43.

The rest 252 flats were compensated with £100 each which “ over and above terms dictated by the policy” according to Mr Wheatman.

Read more below:

Housing and adult social care
London Borough of Camden
38-50 Bidborough Street
London WC1H 9DB
Tel: 020 7974 4372 Fax 6472

Date: 17 December 2012
Your Reference:
Our Reference:
Enquiries to: Peter Williams

Dear Resident,

Freedom of Information Act 2000

Thank you for your request for information, received on 20 November 2012. You requested:

The Camden Council has already awarded (since May 2012) compensation to the council tenants of the Curnock Street Estate for the loss of hot water between Dec 2011 and April 2012.

I would like to request the following information under the FOI Act:

1) How many council tenants have received the compensation?
2) What is the total amount of money given to council tenants as compensations for that particular issue (loss of hot water Dec 2011 until April 2012)?
3) What was the highest amount awarded?

Information held, which can be disclosed under the terms of the Act, is that 34 payments have been made to tenants totalling £9,977.87. The highest individual amount awarded was £657.84.

We hope that the information is useful to you.


Please note the information is still covered by copyright legislation. You are not authorised to re-use this information for commercial or research purposes as defined by the Re-Use of Public Sector Regulations 2005. If you do wish to re-use this information please contact the Information Access Team, Legal Services/ Second Floor, Camden Town Hall, Judd Street, London WC1H 9JE, who will assess your request.
You have the right of appeal against the decision. If you wish to appeal please set out in writing your grounds of appeal (within 2 months of this letter) and send it to: Freedom of Information Appeals Panel, Central Complaints Unit, Camden Town Hall, Judd Street, London WC1H 9JE and your complaint will be dealt with through our Internal Review procedure.

If you are still not satisfied following the Internal Review, you have a right to appeal to the Information Commissioner’s Office.

They can be contacted at:
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

Telephone: 01625 545 700

Yours sincerely
Peter Williams
Information Access Officer (HASC)


1) Hot Water Compensation OR An Insult?
2) Feedback For The Proposed Boiler Room Refurbishment

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