On 17/05/2021 20:23 Scot Reid from Camden Council has wrote to us regarding our our email as he has responsibility for the overall housing repairs online provision.

His email in full:

First of all, I am sorry that what should have been a simple request to report an online repair has become a challenge – it shouldn’t be this way.

Just so you are aware, the online reporting facility from the Camden account has been inactive for some time now, and we officially relaunched it today at 10 am. You are now able to report essential and non-essential repairs from our in-house team this way, and hopefully, in the next week or so, we will be able to extend this to allow reporting repairs for our contractors.

Over the weekend, we were migrating our email servers. Unfortunately, this resulted in you being unable to submit or follow up on your report form – this has now been resolved. Our very popular web chat service is open from 9-5 pm Monday to Friday.

Although our phone lines have been busy today, the average wait time was no more than 5 minutes.

I will check with our team to ensure that the low pressure on the hot water in Goldthorpe has been reported and actioned accordingly, and we will contact you directly tomorrow with an update.

Once again, I am sorry that you were unable to report a repair easily.

Thank you for your patience.

Kind regards

Scot

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Scot Reid
Head of Property Customer Services and Engagement